BIKRAM AJIT SINGH
ASSISTANT MANAGER – Operational Excellence, Customer Service & Retail Operations
Post Graduate Diploma in Global Business Management
@ Mohawk College, Mississauga, Canada
About Me
I am an Assistant Manager specializing in Operational Excellence, Customer Service, and Retail Operations. I excel in strategic planning, business development, and financial services, leveraging skills like customer engagement, workflow optimization, and data-driven insights.
Customer Engagement
95%Strategic Planning
90%Sales Strategy
85%Operational Efficiency
88%18
Projects completed
112
Cup of coffee
172
Satisfied clients
4
Nominees winner
Services
Strategic Planning
Develop competitive strategies for growth and performance improvement.
Sales Enablement
Drive revenue via market penetration and client acquisition techniques.
Strategic Planning
Develop competitive strategies for growth and performance improvement.
Operational Efficiency
Streamline workflows, automate processes, and reduce service bottlenecks.
Financial Planning
Improve profitability with forecasting, account management, and risk analysis.
Customer Engagement Optimization
Enhance satisfaction through tailored services and predictive analytics.
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Experience
May 2023 – December 2024
Bachelor’s in Agriculture (Hons.)
Bachelor’s in Agriculture (Hons.)
@ DAV University, India
May 2023 – Present
Customer Service Representative
Boosted customer satisfaction by 30% through workflow automation and predictive analytics.
June 2021 – April 2023
Business Development Officer
Increased customer base by 29%, generating $1.8M in revenue.
January 2020 – October 2020
Branch Acquisition Manager
Achieved 140% revenue growth via digital transformation and team leadership.
January 2020 – October 2020
Branch Acquisition Manager
Strengthened financial product penetration by 35% through partnerships.
Recent Works
Enhancing Satisfaction with Workflow Automation
Customer Satisfaction Optimization
- Increased satisfaction by 30% through predictive analytics and process optimization.
- Reduced service delays by 15% using AI-assisted queue management systems.
- Trained new staff, improving team productivity by 20% via structured training.
Improving Service Speed with Real-Time Data and Automation
AI-Driven Queue Management
- Decreased peak-hour delays by 15% through real-time bottleneck identification.
- Implemented AI to prioritize orders based on demand patterns and volume.
- Streamlined order processing, enhancing overall customer experience and efficiency.
Expanding Customer Base through Data-Driven Prospecting and CRM Tools
Client Acquisition Strategy
- Increased customer base by 29% using targeted outreach and CRM analytics.
- Generated $1.8M in revenue by optimizing conversion funnel and segmentation.
- Exceeded annual market penetration goals by 130%, boosting brand visibility.
Improving Client Retention with Data-Driven Strategies
Predictive Retention Modeling
- Increased retention rates by 22% using predictive analytics and segmentation.
- Designed personalized outreach programs, resulting in higher client engagement.
- Optimized financial offerings to align with customer needs and behavior.
Clients & Reviews
Alham Webtech
Manager"Bikram consistently delivers exceptional results, improving efficiency, boosting revenue, and enhancing customer satisfaction."
John Doe
Supervisor"Bikram excels in data-driven solutions, enhancing operational efficiency and fostering strong customer relationships."
Get In Touch
Let's talk about everything!
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